QHSE Policy UAE

Our QHSE Policy outlines commitments to quality, health, safety, and environment for UAE projects—aligned with ISO 9001/14001 and UAE regulatory requirements.

Quality, Occupational Health & Workplace Safety

Citadel Health Management Consultancy commits to continual improvement of our Quality, Health, Safety, and Environmental (QHSE) performance across all services in the UAE.

As a prequalified DHA consultant operating in regulated environments, we maintain ISO-aligned management systems, set measurable objectives, and provide the resources and leadership needed to achieve them.

We will comply with customer requirements and applicable laws, prevent injury and ill health, protect the environment, conserve resources, and reduce waste and pollution.

This policy is communicated to all personnel, contractors, and interested parties, and reviewed annually for suitability and effectiveness.

Mhd. Ghanem Alabyad
Managing Director

Version: v1.0 Reviewed: [Month 10-2025]

Scope & Applicability (who/what/where in UAE)

Where it applies

All Citadel HMC offices, client locations, and project sites in Dubai and across the UAE.

Who it covers

Citadel employees, contractors and subcontractors, temporary staff, interns, visitors, and partners engaged in our work.

Activities in scope

Healthcare consultancy services including licensing and approvals, medical planning & RDS/MEP, architectural & interior design for healthcare, fit-out oversight & commissioning, facility maintenance & medical cleaning advisory, PRO/HR support, quality & accreditation readiness, and biomedical engineering support.

Core Commitments

Compliance

Set, monitor, and review measurable QHSE objectives and targets.

Objectives

Set, monitor, and review measurable QHSE objectives and targets.

Injury & Ill-Health Prevention

Identify hazards, assess risks, and implement effective controls.

Environmental Protection

Prevent pollution, conserve energy and water, and manage waste responsibly.

Training & Competence

Provide induction, role-based training, and refreshers; verify competence.

Consultation & Participation

Engage employees and contractors in QHSE decisions and improvements.

Incident & CAPA

Report events and near misses; investigate root causes and close actions.

Continual Improvement

Audit performance, review results, and improve the QHSE system routinely.

Roles & Responsibilities

Top Management

Provide leadership and resources, approve policy and objectives, review QHSE performance, and ensure legal and customer requirements are met.

QHSE Lead

Maintain the QHSE management system, legal register, risk assessments, training plan, internal audits, incident investigations, and CAPA tracking; report performance to management.

Line Managers / Project Leads

Implement controls in their areas, conduct briefings/toolbox talks, ensure PPE use, supervise contractors, verify competence, and maintain site records.

All Personnel & Contractors

Follow procedures and instructions, use PPE, stop unsafe work, report hazards/incidents/near misses promptly, and protect the environment.

Visitors

Comply with site rules and instructions; remain escorted where required.

Continual Improvement:

Audit performance, review results, and improve the QHSE system routinely.

Legal / Regulatory (UAE)

We identify and comply with applicable UAE legislation, codes, and authority requirements, maintaining a compliance register that is reviewed and updated periodically.

This includes (as applicable): DHA, DoH, MOHAP, DHCC, Dubai Municipality (DM), Dubai Civil Defence (DCD), MOHRE, and OSHAD (Abu Dhabi). Evidence of compliance is available during audits and inspections.