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Saif Shah

Healthcare Operations & Project Manager, Business Developer at Citadel Group UAE

Professional Summary

Saif Shah is a healthcare operations and business development leader with 15+ years of international experience, including over a decade in the UAE healthcare sector. 

With advanced qualifications in Strategic HRM and CIPD Level 7, he specializes in aligning workforce strategy with operational performance in complex healthcare environments.

He has led transformation initiatives across leading UAE healthcare institutions and international consulting projects, focusing on HRIS implementation, governance, and digital enablement.

His approach ensures scalable, compliant, and performance-driven healthcare operations.

Core Competencies

Healthcare Governance & Compliance

Driving alignment with DHA regulations through structured policies and workforce governance.

Healthcare Operations & Transformation

Leading operational change, workforce optimization, and system-wide efficiency improvements.

HRIS & Digital Enablement

Implementing and optimizing Oracle, SAP, and integrated HR systems for scalable performance.

Areas of Expertise

Healthcare Workforce Strategy

Aligning HR frameworks with operational needs.

Operational Transformation

Improving systems, workflows, and performance.

Healthcare Governance

Ensuring compliance with UAE healthcare regulations.

HRIS & Digital Systems

Implementing Oracle, SAP, and HR technologies.

Licensing & Structuring

Supporting workforce planning for approvals.

Leadership Development

Building high-performance healthcare teams.

Project History & Experience

AMA Saloon

Citadel Group delivered concept design detailed drawings authority submissions full fit out and final certifications for AMA Saloon in Dubai.
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Dental clinic reception and waiting area in Dubai by Citadel Group dental clinic designer UAE

Dr Maisour Dental Clinic

Citadel Group delivered dental planning interiors authority submissions and DHA approvals for Dr Maisour Dental Clinic in Dubai with imaging rooms sterilisation fit out commissioning and handover.
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Close and side angle of reception counter with soft lighting at Psychology Medical Centre Dubai

Psychology Medical Centre UAE

Citadel Group delivered concept design, detailed drawings, authority approvals and full fit out for a psychology medical centre in Dubai with DHA approval and final certifications.
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Emirates Specialty Hospital DHCC

Scope of Work Key Highlights Challenges & Solutions Services Provided DHCC Approvals • PCR Tent…
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SWIFT DSC – Level B (Jumeirah)

Scope of Work Key Highlights Challenges & Solutions Services Provided DHA Approvals & Submissions •…
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Clinica Sabah Hospital Mankhool

Scope of Work Key Highlights Challenges & Solutions Services Provided Room Data Sheets • Space/Workflow…
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Skai Health Clinic reception with bright soft finishes and welcoming front desk

Skai Health Clinic

Skai Health Clinic in Dubai designed and delivered by Citadel Group with medical planning, interiors, authority submissions, DHA approvals, commissioning and handover.
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ICARE Hospital Al Warsan

Scope of Work Key Highlights Challenges & Solutions Services Provided DHA Approvals & Submissions •…
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Fakeeh University Hospital Silicon Oasis

Citadel Group delivered planning, interiors and DHA approvals for Fakeeh University Hospital in Dubai Silicon Oasis as approved healthcare consultant and medical planner.
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Exterior massing – G+3 street-side view

Chicago Hospital – Al Qusais

Scope of Work Key Highlights Challenges & Solutions Services Provided Architecture • Interior Design •…
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Commitment to Excellence in Healthcare Infrastructure

With over 15 years of experience, Saif Shah delivers structured healthcare operations built on strong workforce strategy, governance, and digital enablement. His expertise supports healthcare organizations in achieving compliance while maintaining operational efficiency.

By integrating people, systems, and processes, he ensures healthcare facilities operate with clarity, scalability, and sustainable performance in highly regulated environments.